The display has a light sensor on the right side, if your hand or any objects cover it, the display will dim automatically.  You can disable this feature by going into your brightness settings and manually choose a brightness level.

Make sure your devices are running the latest iOS version and the latest iTunes version. 

Due to requirements for newer iPods, some older models are not compatible.  The JBL On Air Wireless is compatible with the following models: iPod nano 6th generation, iPod nano 5th generation, iPod nano 4th generation, iPod nano 3rd generation iPod touch 4th generation, iPod touch 3rd generation, iPod touch 2nd generation, iPod touch 1st generation, iPod classic,iPhone 4, iPhone 3GS, iPhone 3G, iPhone.

This option is not available.

The JBL On Air Wireless includes the iPhone adapter.  For use with your iPod, please use the dock that was included with your iPod packaging.

This is normal.  To resume control of your iPod/iPhone, make sure you choose the iPod icon in the menu.

If you have a cordless phone next to your wireless router, it may be causing interference.  Try moving the cordless phone away from your wireless router. Also make sure the wireless router and your JBL On Air Wireless are within range. We recommend placing it where you have a signal of 2 bars or more for the best performance.

The USB port on the back of the unit is for software updates only.  Do not plug other devices into the USB port.

JBL On Air uses another network port for time adjustment than your normal computer network. This means that the automatic time adjust feature usually works perfectly in your home, but may have problems communicating with an office network because of firewall settings. JBL On Air uses “User Datagram Protocol” (UDP) on port number 123. Your firewall should allow access to Network Time Protocol services via internet through this port. If you are in doubt how to do this, please contact your local network support to set up your firewall accordingly.

Please note that if you have a large number of Apps open, this may block or overtax the processor in your music player. Try to close all or most active apps. This should solve the problem.

Reception of Bluetooth can be heavily influenced by surrounding environment. If your product offers stable streaming performance when phone and speaker are in the same room, with no large objects blocking the line of sight, then your product is performing as specified.